Refund and Returns Policy

Returns and Refunds Policy

1. RETURNS

1.1 If you are not satisfied with your purchase, you may return the Products within 14 days of delivery. Please ensure that the Products are returned in their original condition, unused, and in their original packaging.

1.2 To initiate a return, please contact our Customer Service team at [insert contact email/phone number] to obtain a Returns Authorisation Number (RAN). This number must be included with your returned Products.

1.3 The cost of returning the Products will be borne by the Customer. We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit.

1.4 Once the Products are received and inspected by our team, we will notify you of the approval or rejection of your return. If approved, we will process your refund.

2. REFUNDS

2.1 Refunds will be processed within 14 days of receipt and inspection of the returned Products. Refunds will be made to the original method of payment used during the purchase.

2.2 If the Products are returned damaged, used, or not in their original packaging, we reserve the right to deduct a restocking fee of up to 25% of the purchase price from your refund.

2.3 In the event of a defective product, please contact us immediately at [insert contact email/phone number]. We may request photographic evidence of the defect and will provide instructions for returning the defective Product. Once the defect is confirmed, we will offer a replacement or a full refund, including any return shipping costs.

3. EXCEPTIONS

3.1 The following Products are non-returnable and non-refundable:

• Products that have been customised or personalised.
• Products that have been assembled or installed.
• Products that have extensive damage not caused by delivery.
• Products with missing parts.
• Software or extended warranty items which have been opened or unsealed.
• Products that have been registered in the Customer’s name with the manufacturer.
• If there is any suspicion of fraudulent activity.

4. CANCELLATIONS

4.1 Orders can be cancelled at any time before dispatch. To cancel an order, please contact our Customer Service team at [insert contact email/phone number]. If the order has already been dispatched, please follow our returns process.

5. RETURN ADDRESS

Please send all returns to the following address:

Homefurnitureshop.co.uk
13 Whites Row
London
E1 7NF
United Kingdom

6. CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us at:

Email: info@homefurnitureshop.co.uk
Phone: 0345 5480 072